+39 049.8710777

Terms and conditions



- WHO WE ARE is an e-commerce website owned by the italian company Pavin Associati, active in the advertising sector since 1991.






Tel. +39.049.8710777 - Fax +39.049.8728852 - E-mail: - Web site:











You can order online 24 hours a day, every day of the year, as well as by Fax or e-mail.








Most products are delivered within 7 days after the order is received.  The shipping date will be communicated by e-mail.




In the case of temporary out of stock products, or for orders of special products, the delivery times may be longer. In this case you will be promptly notified.




In the case of need for urgent deliveries, please contact us first by e-mail to check feasibility.









The merchandise is shipped by UPS courier.









Payment by PayPal or by bank wire transfer in advance.



1. Agreement
By using the Website you agree to be bound by these Terms.

2. Amendments
We reserve the right to:

  • modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.

3. Registration
You warrant that:

  • the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and
  • you are not impersonating any other person or entity

You will notify us immediately of any changes to the personal information by e-mailing our customer service representatives at:

4. Privacy Policy
We will treat all your personal information as confidential and will only use it in accordance with our current Privacy Policy.

When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address or other payment information. We confirm that this information will be held by us in accordance with the registration.

5. Protecting Your Security
We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we have chosen the safest money transactions by PayPal and bank transfer to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them.

6. Compliance
The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website:

  • any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and
  • any material which is defamatory, offensive or of an obscene character

7. Indemnity
You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.

8.1. Shipping and delivery: The Supplier will send to Customers, at the address specified on the order, the selected and ordered Products according to the methods and terms set forth in this article, by courier and/or trusted shipping companies (henceforth "Couriers"). Upon delivery of the purchased Products to the Courier, the Supplier has fulfilled all its obligations pursuant to the Contract.
The Supplier declines all liabilities for non-delivery or delayed delivery of the Products to the Customer and/or for any damages, total or partial, to the integrity of the same merchandise, for which the Courier is exclusively liable.
8.2.2. Upon delivery of the merchandise by the Courier to the Customer, the Customer must check:

    * that the quantity and quality of the merchandise ordered corresponds to the information on the packing list;
    * that the packaging is intact, undamaged, dry, unaltered, and all seals are intact.
Any complaints must be immediately communicated to the Courier who makes the delivery.
Once the courier document is signed, the Customer has officially accepted the merchandise in the state in which it arrived and cannot file any more complaints to the Supplier about the exterior characteristics of the merchandise delivered.
8.3. Delivery times: The merchandise is delivered in general from 7-10 business days from the day the Order Confirmation is sent by the Supplier to the Customer by e-mail.
In any case, the Supplier commits to execute the order within 30 days from the day following the order date by the Customer, in accordance with art. 54 of the Consumer Code, with the exception of the case in which the ordered products are not available in the Supplier warehouse at the time of the order. In this case, the Supplier will immediately communicate the unavailability of the product in the warehouse to the Customer, offering the Customer alternative products for purchase of a similar value and quality to the products ordered, or the possibility to cancel the order with refund of any previously paid sums.
8.4. Delivery delays: The Supplier is not liable for any delays in delivery of the merchandise.
8.5  Damages incurred during transport: The Supplier declines all responsibility for any damages caused by the Courier, in relation to the late delivery of the merchandise, to the Customer or to third parties, as the obligations of the Supplier are fulfilled upon delivery of the merchandise to the Courier.
8.6. Non-delivery: If the Courier cannot deliver the merchandise due to the absence of the recipient or the person assigned to receive the merchandise, the Courier will deposit the products in its own warehouse and provide the address of the same to the Customer on a notice left at the shipping address.  After 10 days of permanence in the warehouse, the merchandise that has not been picked up will be returned to the Supplier. All costs, direct and indirect, relative to the restitution of merchandise to the Supplier shall be the total responsibility of the Customer. If the Customer would still like to receive the products that were not delivered and already returned to the Supplier by the Courier, a request must be sent immediately to the Supplier by e-mail to the address All costs for shipping the new delivery will be the responsibility of the Customer.
8.7 Shipping costs: All shipping costs are the responsibility of the Customer and are explicitly clarified separately from the price of the Products, when the order is placed, as set forth in previous art. 4.
6.8. Invoicing: For each order made on the website, the Supplier will issue an invoice reporting the list of all the shipped items, which will be sent together with the shipment or nevertheless within 30 days of shipping of the merchandise.
The information provided by the Customer during the ordering phase will be used for issue of the invoice.
6.9. If the merchandise delivered does not correspond to the ordered merchandise, this must be promptly communicated to the Supplier, by and not beyond two weeks from the date of delivery of the Products to the Customer.

 All orders are subject to acceptance and availability. If the goods ordered are temporarily not available, you will be notified by e-mail and you will have the option either to wait until the item is available from stock or to cancel your order.
Any orders placed by you will be treated as an offer to purchase the goods from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your PayPal account or receive the amount due by bank transfer or (ii) dispatch the goods to you, whichever is the later.
You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

9. Cancellation Rights RIGHT OF WITHDRAWAL
9.1. In accordance with art. 64 of the Consumer Code, only the Consumer Customer has the right to withdraw from the purchase contract for any reason, without the obligation to provide any explanation and without incurring any penalties, according to the methods and terms set forth as follows. The right to withdraw may be exercised by the Professional Customer only with the consent of the Supplier.
The right to withdraw of the Customer can be exercised by sending a written communication to the Supplier within ten business days after reception of the merchandise by way of registered letter with return receipt.
The communication can also be sent within the same time limit by e-mail, as long as it is also confirmed by way of registered letter with return receipt within the subsequent 48 hours. The registered letter is intended as sent within the time limit if delivered to the post office by the aforesaid time limit of 10 business days from the date of delivery of the merchandise.
The receipt confirmation is nevertheless not an essential condition for implementing the right to withdraw.
In accordance with art. 67 of the Consumer Code, the substantial integrity of the merchandise to be returned is an essential condition for exercising the right to withdraw.
The only costs due to the Consumer for exercising the right to withdraw in accordance with this clause are the costs directly sustained for returning the goods to the Supplier. If the right to withdraw is exercised by the Consumer in conformity with the provisions set forth herein in the clauses, the Supplier must refund the sums paid by the Consumer. Costs for shipping already incurred by the Supplier will remain the responsibility of the Consumer. The refund shall be paid without fees within 30 days of the date in which the Supplier was informed that the Consumer was exercising the right to withdraw. The sums are intended as refunded as soon as they are actually refunded, sent or credited with a value date which does not fall beyond the aforesaid term.

The Customer must wait for instructions from the Supplier for returning the merchandise and must not send the return for consignment, since it would be automatically returned to the sender.

9.2. In any case, the right to withdraw is nevertheless subject to the following terms and conditions:

    * the aforesaid right is applied to the purchased product in its entirety, and the right to withdraw cannot be exercised solely for a part of the purchased product;
    * said right is not applied to custom made products or clearly personalized products.
9.3. The merchandise, until it is officially received at the warehouse of the Supplier, is under the full responsibility of the Consumer.
In any case, the Supplier does not respond in any way to damages or theft/loss of the goods returned using uninsured delivery means.
9.4. It is the responsibility of the Consumer to provide rapid communication of banking coordinates for issuing the refund (ABI - CAB – Account number – CIN code for the invoice recipient).
Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 10 days from the day on which you acquire physical possession of the goods.

10. Price and Payment
Payment by PayPal or by bank wire transfer in advance.
Orders with a delivery address outside Italy may be subject to import duties and taxes (including VAT) which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.
Payment can be made via your PayPal account or bank transfer. Payment will be debited and cleared from your account before the dispatch of your good.
In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.
You confirm that the PayPal account that is being used is yours. 
Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your PayPal account has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. A copy of the discount code terms and conditions can be obtained by mailing or telephoning our customer service representatives at:

11. Eligibility to Purchase
To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under Italian law you must:

  • if an individual, be 18 years of age or over; and
  • register your real name, address, phone number, e-mail address any other details requested.

12. Intellectual Property
The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.

13. Limitation of Liability
Notwithstanding any other provision in the Terms, nothing in these Terms:

  • affect or limit your rights as a consumer under Italian law; or
  • will exclude or limit our liability for death or personal injury resulting from our negligence.

The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.
Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:

  • incompatibility of the Website with any of your equipment, software or telecommunications links;
  • technical problems including errors or interruptions of the Website;
  • unsuitability, unreliability or inaccuracy of the Website; and
  • failure of the Website to meet your requirements.
  • To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.

14. Severance
If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

15. Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

16. Entire Agreement
These Terms form the entire basis of any agreement reached between you and us.

17. Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Italy and any disputes will be decided only by the Italian courts.